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How long does it take to arrive?

You can expect your items to arrive between 5 to 7 business days for local addresses, and 2 to 3 weeks for international addresses. Our delivery partner collects all orders from our store every weekday (depending on volume of orders) except Mondays, Saturdays and Sundays.

We are not accountable for shipping issues from our third party delivery services. All deliveries come with tracking number from our delivery partner(s) and you may check the status of your parcel using the tracking number.

For overseas shipments, parcels will first be delivered by our local courier to the respective destination country's courier. Once the parcel is handed over, it will be under the jurisdiction and management of the receiving country's courier. At this point, we are unable to provide further assistance regarding tracking updates, delivery statuses, or disputes. Customers are advised to reach out directly to the respective courier in their country for any inquiries or issues. While we will do our best to ensure a smooth handover process, please note that we are not liable for delays, mishandling, or other concerns once the parcel is no longer in our care.

Am I able to change my shipping mode?

Please note that we will not be able to combine orders or change your mode of shipment (e.g. from self-collection to shipping) due to system restrictions.

What are the shipping charges?

For deliveries to Singapore:
  • Free delivery for orders above $150
  • $6.90 for orders below $150 
  • Free self-collection in our store (please note that we will only keep your items up to 4 weeks from the ready for pick up notification)

For deliveries to Malaysia:

  • Free delivery for orders above $150
  • $9.90 for orders below $150 

For deliveries outside of Singapore and Malaysia:

  • Free delivery for orders above $200
  • $25.00 for orders below $200 

For self collection:

  • Free self-collection in our store at The Love Witch
  • Store location: 1 Rochor Canal Road, Sim Lim Square, #02-28
  • Opening hours: Tuesday to Sundays, 11am - 8:30pm
  • Please note that we will only keep your items up to 4 weeks from the date of purchase
  • We’ll notify you via WhatsApp as soon as your order is ready for collection!